How To Respond to Google Reviews: Owner Responses to Positive & Negative Reviews

With the latest updates to Google My Business, it is now even more important to learn how to respond to Google reviews the right way. Whether the Google reviews are good or bad, both positive and negative reviewers now receive an email from Google My Business letting them know when a business owner has responded [...]

Reputation Management Tips for Local and Small Businesses

Reputation Management may sound like a big business process that your small business doesn’t have to worry about, but that just isn’t true. Whether you are a dentist, carpet cleaner, beauty salon, taco stand, or bed and breakfast you’ll benefit from these reputation management tips for local and small businesses. In your industry, there may [...]

How to Optimize Your Google My Business Listing – 2018 Complete Guide

Knowing that Google is Master of the Universe when it comes to search engine use and new customers finding your business, it is vital to understand how important your Google My Business listings are to ranking higher in Google search results. Claiming and verify a Google My Business listing for each location of your business [...]

By | June 14th, 2018|Reviews, Small Business, Tips & Tricks|4 Comments

Online Review Monitoring – Protect Reputation & Earn More Customers

Online review monitoring ensures you know what is being said about your business online where your next customer is hanging out.  Internet savvy consumers are doing internet searches, gathering information, and making their buying decisions in seconds.  Building a five-star reputation requires actively gathering new reviews, and online review monitoring ensures any negative reviews are [...]

Citations and Business Directory Listings Still Local Search Rank Factor

In 2018 citations and business directory listings continue to be one of the easiest and straightforward tactics to get links pointing back to your local business and NAP (Name, Address, Phone Number) data online where search engines can find and verify your locations. These citations are still crucial because links and NAP from reputable and [...]

What is Google Questions & Answers? Optimization & Reputation Tips

Back in August, Google introduced a new feature called Questions & Answers to Google Maps. Google Questions & Answers lets local business owners and the public answer consumer questions adding another layer of data to the knowledge panel and local finder. In December this feature moved from mobile-only to include desktop display. THE GOOD: Google Questions [...]

2018 Reputation Management Checklist – Monitor Reviews & Online Reputation

Two questions will tell you if you need this free download of the 2018 Reputation Management Checklist: When a customer searches for your business, do you know what shows up in search results?   Do search results give the impression you are a reliable and well-liked business? If the answer is no to either of [...]

By | February 22nd, 2018|Free Resources, Reputation Management, Reviews, Tips & Tricks|0 Comments

Falling in Local Search Rankings? 3 Questions to Find Out Why

Have you seen your business listing falling in local search rankings? Local search rankings can be so complex it’s near impossible to tell why your business listing has fallen in search engine results at first glance. But there are some key questions you can dig into that will likely shed light on where the problem [...]

Putting Customer Reviews to Work in 2018 – Build a Better Reputation

As 2017 fades we find that consumers are relying more and more on social proof such as online reviews to make their buying decisions. You know how important your online reputation is for growing your business, that’s why we’re going to show you how to leverage your online reviews to show customers you are the [...]

2018 Local SEO Strategy Planning Using 2017 Lessons Learned

As another whirlwind year comes to a close let’s take a look at what changed in Local SEO in 2017, the lessons we learned, and how we can use that information to create a winning 2018 Local SEO strategy. With the number of changes that happened in search engine optimization, especially on the local level, [...]