Google Plus is Shutting Down – How to Use Google Posts Instead

On October 8th, The Keyword (Google’s Official Blog) announced that Google+ is shutting down. Building up to end of Google Plus, Google recently revealed a security breach they discovered back in March 2018 contributed to the decision to phase out Google+. Ben Smith, Vice President of Engineering over at Google had this to say about [...]

By | October 11th, 2018|Industry News, Reputation Management, Small Business|0 Comments

Facebook Recommendations – FB Pages Updates and Reviews New Look

Recently, Facebook announced that Facebook Recommendations is the new way customers review, tag and recommend your business. This is great news because Facebook Pages are one of the best free business tools available to any business owner and you can use your Page to get your business in front of local customers while both building [...]

By | September 14th, 2018|Industry News, Reputation Management, Reviews, Small Business|0 Comments

How To Respond to Google Reviews: Owner Responses to Positive & Negative Reviews

With the latest updates to Google My Business, it is now even more important to learn how to respond to Google reviews the right way. Whether the Google reviews are good or bad, both positive and negative reviewers now receive an email from Google My Business letting them know when a business owner has responded [...]

Reputation Management Tips for Local and Small Businesses

Reputation Management may sound like a big business process that your small business doesn’t have to worry about, but that just isn’t true. Whether you are a dentist, carpet cleaner, beauty salon, taco stand, or bed and breakfast you’ll benefit from these reputation management tips for local and small businesses. In your industry, there may [...]

How to Optimize Your Google My Business Listing – 2018 Complete Guide

Knowing that Google is Master of the Universe when it comes to search engine use and new customers finding your business, it is vital to understand how important your Google My Business listings are to ranking higher in Google search results. Claiming and verify a Google My Business listing for each location of your business [...]

By | June 14th, 2018|Reviews, Small Business, Tips & Tricks|4 Comments

Online Review Monitoring – Protect Reputation & Earn More Customers

Online review monitoring ensures you know what is being said about your business online where your next customer is hanging out.  Internet savvy consumers are doing internet searches, gathering information, and making their buying decisions in seconds.  Building a five-star reputation requires actively gathering new reviews, and online review monitoring ensures any negative reviews are [...]

Citations and Business Directory Listings Still Local Search Rank Factor

In 2018 citations and business directory listings continue to be one of the easiest and straightforward tactics to get links pointing back to your local business and NAP (Name, Address, Phone Number) data online where search engines can find and verify your locations. These citations are still crucial because links and NAP from reputable and [...]

What is Google Questions & Answers? Optimization & Reputation Tips

Back in August, Google introduced a new feature called Questions & Answers to Google Maps. Google Questions & Answers lets local business owners and the public answer consumer questions adding another layer of data to the knowledge panel and local finder. In December this feature moved from mobile-only to include desktop display. THE GOOD: Google Questions [...]

How To Get More Reviews – Increase Ranking & Grow Your Business

Get more reviews – it’s one of the easiest ways to build a positive online presence, protect your reputation, and increase the visibility of your business. Now more than ever customers are sharing their opinions with literally anyone and everyone who will listen. Compliment or complaint, people are searching for and listening to real customer [...]

By | February 8th, 2018|Reputation Management, Reviews, Small Business|0 Comments

Falling in Local Search Rankings? 3 Questions to Find Out Why

Have you seen your business listing falling in local search rankings? Local search rankings can be so complex it’s near impossible to tell why your business listing has fallen in search engine results at first glance. But there are some key questions you can dig into that will likely shed light on where the problem [...]