Reputation Case Study

Guardian Roofing’s online reviews grow 950%

Guardian Roofing was founded by 3 professionals who have been in the roofing industry for over 50 years combined. When they started using our software they had just 2 reviews posted online. In a very short time they’ve seen some dramatic results:

  • 181 Customer Feedback Received
  • 21 Negative Feedback Responses Caught
  • Increase Traffic To Website By 25%
  • Started with 2 Google reviews now has 21 – 5 Star Google Reviews
  • Improved Google Search Engine Rankings – Now In Top 5 On Google

Graph: In only 4 months, Guardian Roofing increased their total reviews by 950%

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Some Reviews They May Have Missed Out On:

5.0 21 reviews

  • Matt Kerby
    in the last week

    From start to finish Guardian has kept me informed…Guilermo (sp) was great, walked me all over the roof and explained the extra charges thoroughly. I trust Guardian, that’s why I use you and will stay your customer. … More

  • Daniel Carey
    a week ago

    Received the Moss treatment as part of the total work I have had done, and as before Guardian called me days before coming out to inform me when they were coming and what to expect. The day work was being completed, they took great care in ensuring plants were protected from overspray and that no mess was left after treatment. Everybody we had contact with were very professional and quality of work was outstanding. I even received a call after the work was completed to ensure we were satisfied with our experience…to me that is a sign that they care about their customers and I will only consider Guardian for any roof/gutter work that needs to be done in the future,,,, Great Job!! … More

  • Bryan Bowden
    2 weeks ago

    The roofers were very willing to answer all my questions about various techniques and materials they were using, issues with the original roof (which was put on 17 years ago), etc. I was frequently up on the roof with them to see and discuss what they were doing and they didn’t seem to mind. In fact, they seemed to appreciate my in-depth interest. I will use Guardian again. … More

  • Doc Zimmer
    2 weeks ago

    Everything looks good. As it happened over the winter (mostly), the work spanned about 4 months and 3 or 4 visits. … More

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Employee Involvement

Every feedback request can be tagged to an employee or a department. Your customers will never know they are giving feedback on that specific employee of department. This is an excellent way to get your team motivated, improve customer service and help your company look better online.

You can easily see how each employee or department is doing through our online reporting system. This allows you to quickly identify problems with employees and identify the top performers in your company.

Gather, monitor, manage and improve every part of your businesses online and offline reputation!

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